To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, such as items that are personalized or made to order. If you are unsure whether your item is eligible for return, please contact us for clarification.
To initiate a return, you must request a return authorization by emailing us at [email protected]. Please include your order number, the item you wish to return, and the reason for the return in your email. We will respond to your request within 3-5 business days with further instructions on how to proceed with the return.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct item in a timely manner.
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Provide photos and a description of the issue in your email. We will assess the situation and may offer a replacement or refund based on the circumstances.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory.
